Ensure everything runs like clockwork with Apteco
Automating workflows has become more important than ever as the workplace turns to remote working and activities remain online. Though incredibly efficient, a minor misunderstanding can quickly cause confusion and tasks not being completed, leading to a break-down in the process that can put compliance at risk.
With Apteco you can efficiently coordinate workflows and orchestrate mitigating actions when issues arise, helping you to quickly resolve obstacles and maintain efficiencies. Keep everything flowing in the right direction and minimise downtime by encouraging timeliness and adherence to deadlines, providing personalised and timely status updates, or offering prompts with information on next steps.
Build workflows that can send and receive communications at key junctures to help trigger, prompt, or inform the next steps.
Non-linear workflows allow for different journeys to be designed within the workflow to cater for special circumstances, preferences, or abnormalities.
Design workflows to initiate specific actions such as the manual intervention of a specialist support person to mitigate the situation and reduce potential blockers.
Apteco software has led to many benefits for HEE. We’ve seen a decrease in turnaround times on complex user journeys, meaning savings to the taxpayer. Possibly the greatest benefit is access to real-time data allowing us to respond to stakeholder data requests immediately and think more strategically about future campaigns.
Darren Aldrich, Head of Communications, NHS Health Careers, Health Education England
Orchestrate insightful workflows to alleviate barriers
Apteco will help your organisation to design and build workflows to orchestrate useful actions, mitigating obstacles that arise and helping you to quickly resolve issues and maintain productivity, effectively decreasing repetition, and down-time.
Some of the key applications of workflow systems include:
Simplify your promotional marketing campaigns
Promotional campaigns often involve multiple touchpoints and stages. Event management in particular represents an example of how complex the communication process can be, with multiple stages from the initial invite to the allocation of tickets, the coordination of event activities, and finally post event summaries. With Apteco these exchanges can be automated with pre-determined responses to a respondent’s actions or inactions saving time and reducing the likelihood of errors or oversight.
Streamline onboarding of staff and new customers
Onboarding new customers, partners or staff often involves a complex range of multi-stage activities, usually including many people and multiple channels. Apteco can help you to reduce the complexity of the onboarding process and can importantly include audit trails for your communications, which are designed to mitigate risk and ensure the best fit-for-purpose.
Boost coordination of operational efficiencies
Many workplace activities adhere to inherited, predetermined processes, which need to be evaluated based on timings between milestones and the ability to achieve performance indicator metrics. Apteco workflows can help your organisation to strengthen compliance with communications that provide direction, guidance, and acknowledgment. What’s more the overall performance of the workflow can be reported on, identifying bottlenecks, or areas of success. This reporting can also drive actions to mitigate issues or reward overachievement.
Personalise customer service
Customer service drives the ongoing success of a business. Meeting customer expectations and providing a great experience will ensure repeat use and word-of mouth promotion. Most customer service involves following a process within a reasonable timeframe, however great customer service is more frequently judged on how an organisation responds to unusual situations. With Apteco, reactions to the unusual can be predetermined, shifting from an automated to a personal response where complimentary products or services can be provided to reduce distress and improve wellbeing.
Apteco software tools to help you gain new insights and deliver successful campaigns to improve your sales results.
Seamlessly share critical data with internal stakeholders, giving them the information that’s most important to them in a user-friendly format.
Transform all your offline and digital data sources into easy-to-understand visuals that give you a total customer view. Analyse even the largest data sets to gain insight and improve campaign effectiveness.
Turn insights into action with the tools to create, manage, and deliver automated, personalised marketing campaigns across your channels.
Drive success by keeping your business on track
Improve operational efficiencies, reduce cost, improve customer experience, and ensure business continuity
Significantly enhance the customer experience with coordinated, appropriate, and timely communications
Encourage adherence to a structured process ensuring that boxes are ticked, and tasks are completed to a set level of satisfaction.
Visualise and report on progress of meeting and maintaining expected standards and timings, providing levels of transparency and clarity