Ensure everything runs like clockwork with Apteco

Automating workflows has become more important than ever as the workplace turns to remote working and activities remain online.  Though incredibly efficient, a minor misunderstanding can quickly cause confusion and tasks not being completed, leading to a break-down in the process that can put compliance at risk.  

With Apteco you can efficiently coordinate workflows and orchestrate mitigating actions when issues arise, helping you to quickly resolve obstacles and maintain efficiencies. Keep everything flowing in the right direction and minimise downtime by encouraging timeliness and adherence to deadlines, providing personalised and timely status updates, or offering prompts with information on next steps.
 

Workflow and compliance - application process
Set triggers to send communications at key moments
Set triggers to send communications at key moments

Build workflows that can send and receive communications at key junctures to help trigger, prompt, or inform the next steps.

Design unique journeys to cater for your audiences’ individual needs
Design unique journeys to cater for your audiences’ individual needs

Non-linear workflows allow for different journeys to be designed within the workflow to cater for special circumstances, preferences, or abnormalities.

Mitigate potential pitfalls and reduce obstructions
Mitigate potential pitfalls and reduce obstructions

Design workflows to initiate specific actions such as the manual intervention of a specialist support person to mitigate the situation and reduce potential blockers.

Apteco software has led to many benefits for HEE. We’ve seen a decrease in turnaround times on complex user journeys, meaning savings to the taxpayer. Possibly the greatest benefit is access to real-time data allowing us to respond to stakeholder data requests immediately and think more strategically about future campaigns.

Darren Aldrich, Head of Communications, NHS Health Careers, Health Education England

Orchestrate insightful workflows to alleviate barriers

Apteco will help your organisation to design and build workflows to orchestrate useful actions, mitigating obstacles that arise and helping you to quickly resolve issues and maintain productivity, effectively decreasing repetition, and down-time.

Some of the key applications of workflow systems include:

Simplify your promotional marketing campaigns

Promotional campaigns often involve multiple touchpoints and stages. Event management in particular represents an example of how complex the communication process can be, with multiple stages from the initial invite to the allocation of tickets, the coordination of event activities, and finally post event summaries. With Apteco these exchanges can be automated with pre-determined responses to a respondent’s actions or inactions saving time and reducing the likelihood of errors or oversight.

Workflow and compliance - simplify

Streamline onboarding of staff and new customers

Onboarding new customers, partners or staff often involves a complex range of multi-stage activities, usually including many people and multiple channels. Apteco can help you to reduce the complexity of the onboarding process and can importantly include audit trails for your communications, which are designed to mitigate risk and ensure the best fit-for-purpose. 

Workflow and compliance - onboarding

Boost coordination of operational efficiencies

Many workplace activities adhere to inherited, predetermined processes, which need to be evaluated based on timings between milestones and the ability to achieve performance indicator metrics. Apteco workflows can help your organisation to strengthen compliance with communications that provide direction, guidance, and acknowledgment. What’s more the overall performance of the workflow can be reported on, identifying bottlenecks, or areas of success. This reporting can also drive actions to mitigate issues or reward overachievement.

Workflow and compliance - boost operational efficiencies

Personalise customer service

Customer service drives the ongoing success of a business. Meeting customer expectations and providing a great experience will ensure repeat use and word-of mouth promotion. Most customer service involves following a process within a reasonable timeframe, however great customer service is more frequently judged on how an organisation responds to unusual situations. With Apteco, reactions to the unusual can be predetermined, shifting from an automated to a personal response where complimentary products or services can be provided to reduce distress and improve wellbeing. 

Workflow and compliance - customer service

Related products

Apteco software tools to help you gain new insights and deliver successful campaigns to improve your sales results.

Apteco Orbit™

Apteco Orbit™

Seamlessly share critical data with internal stakeholders, giving them the information that’s most important to them in a user-friendly format.

Apteco FastStats®

Apteco FastStats®

Transform all your offline and digital data sources into easy-to-understand visuals that give you a total customer view. Analyse even the largest data sets to gain insight and improve campaign effectiveness.

Apteco PeopleStage™

Apteco PeopleStage™

Turn insights into action with the tools to create, manage, and deliver automated, personalised marketing campaigns across your channels.

Drive success by keeping your business on track

 

Improve operational efficiencies
Improve operational efficiencies

Improve operational efficiencies, reduce cost, improve customer experience, and ensure business continuity

Enhance the customer experience
Enhance the customer experience

Significantly enhance the customer experience with coordinated, appropriate, and timely communications

Mitigate commercial risk
Mitigate commercial risk

Encourage adherence to a structured process ensuring that boxes are ticked, and tasks are completed to a set level of satisfaction.

Effectively monitor and report on progress
Effectively monitor and report on progress

Visualise and report on progress of meeting and maintaining expected standards and timings, providing levels of transparency and clarity

Experience the power of Apteco software first-hand with a personal demo

We play nicely with others

By integrating Apteco software with your existing applications and tools, you can get one version of the truth and operate with greater accuracy and efficiency.