Customer Journeys: The Basics of Journey Management in Marketing

22 Feb 2018 | by Melanie Davis

From unifying your data sources to accurate analysis of audience behaviours, learn the seven key steps to crafting a brand experience that truly resonates with your customers.

At one of our recent FastStats User Group Conferences, we quizzed 350 experts across the marketing and IT sectors, and found the Customer Journey to be a unanimous concern. While most business owners are well aware of its importance, a surprising majority still don’t feel confident in their ability to manage it. Read on to discover the fundamentals behind managing a powerful customer journey from end to end.


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